How is commission paid?
Commission is paid by check.
When is commission paid?
Commission is paid within 45 days from the date the service is made available to your client.
Why has commission been withheld?
Where commission payments of over $500 are to be made, we will first verify that the client has paid their invoice.
If they have not, then we will withhold the commission until the next payment run. This reduces the risk
of paying you commission incorrectly which we then need to reclaim.
How can I check what commission is due, or has been paid?
You can check what commissions are due, or have been paid with Rondi Jamison. You can contact Rondi via email at
rjamison@messagelabs.com
Do I need to invoice MessageLabs for my commission?
You do not need to invoice MessageLabs for your commission. As long as your Account Manager has allocated
your client against your account then commission will be generated automatically and paid in accordance
with the timescales above.
What should I do if I am missing a commission payment?
If you think you are missing a commission payment then please contact Rondi Jamison at
rjamison@messagelabs.com
as soon as possible. She will be able to confirm and update you on the status of your payment.
The Associate Program consists of two commission models
Standard Associate
All new Associates start as Standard Associates.
| New Business |
15% on the first year of the contract |
| Additional Services |
15% on the first year of the contract |
| Additional Users |
15% on the first year, or part year or the remaining contract |
| Recontracts |
There is no commission paid for recontracting existing clients except for on any additional revenue |
Premium Associate
You may apply to be a Premium Associate once you have five or more active clients.
You can apply for the Premium Associate level at
www.messagelabs.com/premium_associate
To find out how many active clients you have please email
rjamison@messagelabs.com
| New Business |
15% on each year of the contract |
| Additional Services |
15% on each year of the contract |
| Additional Users |
15% on each year, or part year, of the remaining contract |
| Recontracts |
5% on each year of the contract where the revenue is not increased |
| |
15% on each year of the contract where the revenue is increased by 15% or more |
By combining longer term contracts with additional services at the point of recontract you can earn true
recurring commissions.