A global infrastructure you can rely on
Outsourcing your company’s security demands a supplier that is big enough, resilient enough and secure
enough to do the job properly. This is why MessageLabs invests so heavily in its infrastructure. Our
global footprint includes data centers across four continents, two network operating centers and
thousands of mail servers.
MessageLabs Hosted Services infrastructure:
Confidentiality
Scale is important but it’s only part of the story – the confidentiality of your data matters too. We carry
out extensive penetration and security testing to ensure our infrastructure is hardened against attacks.
To control physical access, we use high-security data centers and maintain our servers in secure cages.
In addition, to provide personnel reliability, we apply strict ISO 27001-certified procedures to recruitment
and HR management. We separate duties and use different teams to develop, test, install and manage the
software which powers our hosted services.
Integrity
You can’t afford to lose your data ‘between the cracks.’ The whole system has to work consistently so we
invest heavily in redundancy at every level to enable us to offer a 100% service level for email delivery.
At the regional level, we have multiple, redundant data centers. There are even two independent network
operating centers on different continents.
Availability
We know our clients don’t want the risk of an email outage and don’t want to experience delays, so our
service level agreements include 100 percent availability, average
email scanning time within 60 seconds and average latency of no more than 100 milliseconds for web requests.
We offer money back remedies if performance levels outlined in our SLA are not met, and work round the
clock to give our clients continuous, high-performance. We achieve this by over-provisioning servers to
give multiple levels of redundancy. For example, in normal operations we aim to run our email servers
at 33 percent of their maximum capacity. Operating at this level, we could lose entire data centers
without impacting service delivery.
Trust and support
We process more than 6 billion emails and 1 billion web requests every day for businesses of every size,
global corporations and governments. They’ve done their due diligence and we consistently exceed their
expectations. The whole system is backed by 24/7/365 support, included at no extra cost, and delivered
via phone, email and our online web pages.